PROS / VOIPo has 711 calling ability for those with impaired hearing.
CONS / You pay international rates for calls to Puerto Rico.
VERDICT / VOIPo provides good internet phone service with special features that make it especially useful if you or someone in your home have impaired hearing.
VOIPo is one of the best VoIP service providers and offers over 40 features, such as industry standard internet phone services and a specialized extra feature that provides phone service for the deaf or hearing impaired. With lots of support options and good customer support, it’s a VoIP provider worth checking out.
VOIPo’s service plans are similar to those of most other internet phone providers, with one exception. Calls to Puerto Rico are charged at international rates because it’s an island. However, it provides 60 minutes of free international calling a month, so you can have limited overseas phone calls. It supports international calling to over 100 countries, ranking it the top business VoIP service in terms of number of nations you can call.
This VoIP service comes with 40 features, including call forwarding, the ability to choose your own area code and distinctive ringtones. You can get a virtual phone number, and your service comes with a free extra line, something not all companies provide. It also offers many small-business features useful for home businesses. However, conference calling is not one of them, although it does offer three-way calling. Fax support, though available, costs extra.
The one feature that stands out is its 711 Service, providing special access to the Telecommunications Relay Services (TRS), which permits people with a hearing or speech disability to use their text telephones or other devices to make calls through VOIPo as long as they are connected via a standard telephone cord. Only a few of the top-ranked VoIP services we reviewed provide this service, so if you have this specific need, VOIPo is definitely worth checking out.
VOIPo does not have an app for cell phones or tablets. However, it does give you free softphone software and a portable device so you can take your VOIPo when you travel.
VOIPo is easy to install and has a thorough customer support section. The user guides don’t have illustrations or video, like you find with many higher-ranked internet phone providers, but they are clear and complete. You can contact customer support via email, phone and live chat during business hours. VOIPo puts its most experienced customer support agents to work on the email queries to give you quality support.
VOIPo provides good unlimited domestic plans and reasonable international rates, with great phone features for residents and businesses. Although it lacks a mobile phone app, it does come with a portable device and softphone. Further, the 711 feature makes this a good choice for those who are hearing impaired.