RingCentral Review


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PROS / RingCentral allows conference calling that includes screensharing.

CONS / This service lacks a world plan, and even calls to Puerto Rico cost extra.

VERDICT / With great mobile functionality and features designed specifically for small businesses, RingCentral provides a flexible and well-rounded VoIP solution.

sybe medicalThis VoIP service is designed primarily for business professionals and is a good choice for home VoIP services as well, especially if you have a home business. RingCentral has basic plans offering unlimited minutes. Prices vary by additional features and toll-free minutes used. However, international calls cost extra. Further, this is one of the few VoIP services we reviewed that charges non-domestic rates for internet calls to Puerto Rico.

Though RingCentral lacks an international calling plan, it is business focused. It has a large number features that are useful for home businesses and small offices but may be more than you need for casual home use. You can get one toll-free number free, and there is just a one-time fee for a vanity number. One useful feature for home or office is Answering Rules, which allows you to program the system to forward particular calls to other numbers or even voicemail. For example, you can have calls from your husband’s office or kids’ schools forwarded to your cell phone, while anonymous calls, such as telemarketers, can forward to voicemail. However, it lacks is X11 support calls, such as 411 directory assistance.

One standout feature for businesses – or for kids needing to collaborate with friends on school projects – is the conference calling with screen sharing. If using RingCentral as a softphone or on your mobile device, you can arrange a web conference with other callers, share your screen and access cloud features, like DropBox. The number of people you can include in the online conference depends on the plan you get. The basic plan, which we focused on, allows you to add four people per meeting. The more robust premium and enterprise plans allow you to add 25 and 50 people per meeting, respectively.

Although this business VoIP comes with two numbers, one is for a fax line. If you want to use two lines, you need to purchase special phones. You cannot use your own adaptors, and the standard adaptor is the usual size for sitting on a desk.

The RingCentral website houses a FAQs section and several detailed tutorials and user guides, all of which you can access directly from your online account. The tutorials come with videos and written instructions. You can contact the company via telephone or through an online contact form. This service also has a community forum.

Summary

RingCentral is a good VoIP service for on-the-go business professionals and heavy home users. It charges for international calls, including Puerto Rico, but if your needs don’t extend beyond domestic calls, RingCentral is worth your consideration.

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