PROS / The plans include Puerto Rico as a domestic call.
CONS / The company isn’t always clear on what constitutes business use and what is reasonable use for minutes.
VERDICT / InPhonex is a good VoIP provider with flexible plans and basic features that should suffice for most internet phone users.
InPhonex is a small business VoIP company that provides internet phone service suitable for many types of phone setups, whether you need phone service for a one-line residence or an office with half a dozen extensions. The company provides a sufficient and affordable VoIP service, though you should be careful to understand the contract terms and conditions before signing up.
InPhonex’s home VoIP plans start at less than $10 a month, making this VoIP provider a good alternative if you’re on a budget. While there is a setup fee, there’s no cancellation fee if you opt to terminate your VoIP service. There are five plans to choose from, ranging from a pay-as-you-go plan to an unlimited world plan. InPhonex has calling to 67 countries around the world.
If you have heavy phone usage, especially internationally, check the terms of service or contact sales. The unlimited plan is based on reasonable use, but you might be surprised by extra charges because you exceed the number of minutes the company deems reasonable.
InPhonex offers 20 features with its plans, including call forwarding, call waiting and transfer, and virtual phone numbers. However, the service lacks speed dial, conference calling and many X11 service calls. It charges extra for 411 directory assistance. Fax service is available in the U.S. only.
The VoIP service does have a mobile app, enabling you to use InPhonex on the go, but if you want a softphone for making calls using your computer, you need to purchase pay-as-you-go, PC-to-phone, long-distance credits. The softphone option is only free in-network; i.e., if you are calling other people with an InPhonex account.
InPhonex delivers adequate help and support options. On its website, there are useful setup instructions for all of its adapters, plus a searchable FAQs section for troubleshooting technical problems. The instructions are simple and contain illustrations. If you want to contact the company directly, you may do so via telephone and chat or through your online account during normal business hours.
InPhonex can meet most VoIP needs. The service offers effective plans that provide variety and contain the most commonly used phone features. Despite some issues concerning the company’s definition of business and residential use as well as reasonable use, InPhonex is worth considering.